Operational: What effects has the adoption of maximum telework flexibilities had on the DHS mission and support for the DHS mission? What subgroups of the DHS workforce benefit the most/least from telework flexibilities?

An Operational Learning Agenda is a strategic tool focused on improving internal processes. It identifies key questions about an organisation's operations, prioritising areas for evaluation and data analysis.

Description

The Telework Enhancement Act of 201023 calls for federal agencies to establish and implement a policy under which employees shall be authorized to telework. The arrival of the COVID‐19 pandemic ushered in a new reality for DHS work, workforce, and workplace with the adoption of maximum telew&he