What proportion would be capable of; self-serving through digital channels, would need support to do so, and would be digitally excluded from using such services?

Government Areas of Research Interest comprise multi-year agendas and priorities determined by civil servants within government departments. While these often align with the political objectives of the governing party, they are specifically crafted to direct and focus research efforts.

Description

As part of HMRC’s vision to be a trusted, modern tax and customs department, our strategy is to deliver more of what our customers need through digital services whilst retaining advisor-led services for those who need them, for example those who need assistance to use our digital services, are&h